William Loats | firstname.lastname@example.org | 945 Chestnut #3 Ashland, Oregon 97520 | 785-331-9691
Motivated and competent IT Engineer with 20+ years of experience in system design, support, maintenance, security, and monitoring. Expertise includes close collaboration with internal and external staff to provide on time delivery of complex technological solutions in a higher education environment.
Windows Server administration and support including OU management, group policy deployment, and rights management
Splunk deployment for log monitoring and data analytics
Zenoss deployment for monitoring a data center with over 1500 devices
Solar Winds administration for network monitoring
Skype for Business communications for university staff, faculty, and students
Polycom Resource Management for desktop phones and video conferencing
Involved with multiple large-scale projects involving departments and vendors supporting a large campus of users
Microsoft Skype for Business administration and troubleshooting
Microsoft WSUS / SCCM / SCOM administration
Microsoft Active Directory, SQL, and IIS administration
Splunk Enterprise Log Management Software
Zenoss System and Network Monitoring Software
Solar Winds Orion NPM, SAM Monitoring Software
VMWare virtual infrastructure
Anywhere365 Contact Center support
Server Administration including:
Microsoft Windows 2000, 2003, 2008, 2012, and 2016
Red Hat Enterprise Linux (RHEL)
Checkpoint Firewalls, EMC Networker backup, ServiceNow, BlueCat DNS
IT Engineer - University of Kansas Information Technology
May 2007 - Present
Work in close collaboration with data center staff, security personnel, and project managers to produce documentation, change requests, and troubleshoot enterprise level applications in support of university needs and requirements. Responsible for a wide range of technical duties and all aspects of server administration for university services including security, firewall, backups, log file management, monitoring and analysis of technical requirements during project implementations and upgrades.
Maintain central monitoring and logging systems for large data center including thousands of data-points and hundreds of gigabytes of logs per day.
Network Specialist - University of Kansas Academic Computing Services
July 1998 - May 2007
Administer servers and workstations as part of KU’s public computing infrastructure. Certified Altiris Engineer creating and maintaining multiple workstation images and software (DeepFreeze) to deploy and maintain over 600 campus workstations.
Tier 1 Technical Support Specialist - Sallie Mae (SLMA)
October 1995 - July 1998
Provide technical support for a large Novell Local Area Network as well as a national Wide Area Network consisting of UNIX (SunOS 5.x), Novell, DOS and Windows based systems. Support technical operation of a large imaging-based system including scanners, servers, workstations and printers.
Computer Support Technician - Gateway 2000
March - October 1995
Customer support and troubleshooting as well as ordering of appropriate parts for client needs.
Computer Support Technician - MicroTech Computers Inc.
November 1994-March 1995
Responsible for the repair and assembly of computers both on-site and in-shop. Extensive experience testing hardware and assembling DOS and Windows based systems. Experience testing and installing Novell network systems and hardware.
Student Technician / Student Distribution Technician - Engineering Maintenance / Production Control, University of Kansas Computing Center
October 1993- November 1994
Experience troubleshooting and repairing many types of computers and printers. Work with networking software and hardware including LAN, installing Ethernet cards, adapters, and related software. Responsible for cleaning and filing computer tape cartridges and round reels.
Education & Technical Training
B.G.S. in Anthropology with a minor concentration in Environmental Studies. University of Kansas, Lawrence, Kansas, December 1994
Lean Six Sigma Green Belt Certification - 2018
SANS Security 504, Hacker Techniques, Exploits & Incident Handling - 2010
XenApp 5.0 for Windows Server 2003: Administration - 2009
Citrix Presentation Server 4.5 – 2009
SANS CISSP Training Classes - 2007
SANS Security 564, Hacker Detection for System Administrators - 2007
Kansas Commercial Driver's License
Veteran – United States Marine Corps
Running, the outdoors, backpacking, hiking, nature
Available upon request