William Loats | email@example.com | 265 NE 130th pl Portland Oregon 97230 | 785-331-9691
Motivated and capable IT Engineer with 25+ years of experience in system design, support, maintenance, security, and monitoring. Expertise includes close collaboration with internal and external staff to provide on time delivery of complex technological solutions in a higher education environment.
Microsoft Environment: including Azure and on-premise
Splunk Data Analytics: log monitoring and data analytics
Zenoss Service Monitoring: monitoring enterprise scale data center
Solar Winds Orion: network device monitoring
Skype for Business: unified communications for large university
Project Participation: Involved with multiple large-scale projects involving departments and vendors supporting a large campus of users
Server administration including:
Microsoft Server 2000, 2003, 2008, 2012, and 2016
Azure Cloud Platform
Red Hat Enterprise Linux (RHEL)
Microsoft Skype for Business administration and troubleshooting
Microsoft Active Directory, SQL, and IIS administration
Splunk Enterprise Log Management Software
Zenoss System and Network Monitoring Software
Solar Winds Orion NPM, SAM Monitoring Software
Anywhere365 Unified Contact Center support
Checkpoint Firewalls, ServiceNow, BlueCat DNS
IT Engineer - University of Kansas Information Technology, May 2007 - Present
Work in close collaboration with data center staff, security personnel, and project managers to produce documentation, change requests, and troubleshoot enterprise level applications in support of university needs and requirements. Responsible for a wide range of technical duties and all aspects of server administration for university services including security, firewall, backups, log file management, monitoring and analysis of technical requirements during project implementations and upgrades.
Maintain central monitoring and logging systems for large data center including thousands of data-points and hundreds of gigabytes of logs per day.
Support all aspects of the Skype for Business unified communications system for students, faculty and staff related to the university including Polycom desk phones and many call / contact centers for university departments.
Network Specialist - University of Kansas Academic Computing Services, July 1998 - May 2007.
Administer servers and workstations as part of KU’s public computing infrastructure. Certified Altiris Engineer creating and maintaining multiple workstation images and software (DeepFreeze) to deploy and maintain over 600 campus workstations.
Tier 1 Technical Support Specialist - Sallie Mae (SLMA), October 1995 - July 1998.
Provide technical support for a large Novell Local Area Network as well as a national Wide Area Network consisting of UNIX (SunOS 5.x), Novell, DOS and Windows based systems. Support technical operation of a large imaging-based system including scanners, servers, workstations and printers.
Computer Support Technician - Gateway 2000, March - October 1995.
Customer support and troubleshooting as well as ordering of appropriate parts for client needs.
Computer Support Technician - Microtech
Responsible for the repair and assembly of computers both on-site and in-shop. Extensive experience testing hardware and assembling DOS and Windows based systems. Experience testing and installing Novell network systems and hardware.
Student Technician / Student Distribution Technician - Engineering Maintenance / Production Control, University of Kansas Computing Center, October 1993- November 1994.
Experience troubleshooting and repairing many types of computers and printers. Work with networking software and hardware including LAN, installing Ethernet cards, adapters, and related software. Responsible for cleaning and filing computer tape cartridges and round reels.
Education & Technical Training
B.G.S. in Anthropology with a minor concentration in Environmental Studies. University of Kansas, Lawrence, Kansas, December 1994