William A. Loats

William Loats | loatswil@pm.me | 265 NE 130th pl Portland Oregon 97230 | 785-331-9691

Summary

Motivated and capable IT Engineer with 25+ years of experience in on-premise and cloud system design, support, maintenance, security, and monitoring. Expertise includes close collaboration with internal and external staff to provide on time delivery of complex technological solutions in a higher education environment.


Highlights

  • Microsoft 365 Cloud Solutions
  • Monitoring: monitoring enterprise scale data center
  • Log collection: data center log collection and analytics
  • Voice and telecom: Campus migration from Skype to Teams
  • Call Center: Enterprise level call center deployment 
  • Project management: Involved with multiple large-scale projects involving departments and vendors supporting a large campus of users

Skills

  • Microsoft 365 and Azure Administration
  • Microsoft Exchange, Teams, SharePoint, OneDrive Administration
  • Microsoft Skype for Business administration and troubleshooting
  • Microsoft Active Directory, SQL, and IIS administration
  • Server administration including:
    • Microsoft Server 2000, 2003, 2008, 2012, 2016, and 2022
    • Various Linux Distributions
  • PRTG data center monitoring
  • Splunk Enterprise Log Management Software
  • Zenoss System and Network Monitoring Software
  • Solar Winds Orion NPM, SAM Monitoring Software
  • VMware vSphere
  • Anywhere365 Unified Contact Center support
  • Scripting experience
    • PowerShell, BASH, Python, JavaScript, Perl
  • Familiar with
    • Checkpoint Firewalls, ServiceNow, BlueCat DNS, Ribbon 2k Session Border Controllers

Experience

  • IT Engineer - University of Kansas Information Technology, May 2007 - Present
    • Work in close collaboration with data center staff, security personnel, and project managers to produce documentation, change requests, and troubleshoot enterprise level applications in support of university needs and requirements. Responsible for a wide range of technical duties and all aspects of server administration for university services including security, firewall, backups, log file management, monitoring and analysis of technical requirements during project implementations and upgrades both on premise and in the cloud.
    • Maintain central monitoring and logging systems for large data center including thousands of data-points and hundreds of gigabytes of logs per day.
    • Support all aspects of the Office 365 platform including Microsoft Teams voice, SharePoint, and OneDrive for students, faculty and staff related to the university including call centers for university departments.
  • Network Specialist - University of Kansas Academic Computing Services, July 1998 - May 2007.
    • Administer servers and workstations as part of KU’s public computing infrastructure. Certified Altiris Engineer creating and maintaining multiple workstation images and software (DeepFreeze) to deploy and maintain over 600 campus workstations.
  • Tier 1 Technical Support Specialist - Sallie Mae (SLMA), October 1995 - July 1998.
    • Provide technical support for a large Novell Local Area Network as well as a national Wide Area Network consisting of UNIX (SunOS 5.x), Novell, DOS and Windows based systems. Support technical operation of a large imaging-based system including scanners, servers, workstations and printers.
  • Computer Support Technician - Gateway 2000, March - October 1995.
    • Customer support and troubleshooting as well as ordering of appropriate parts for client needs.
  • Computer Support Technician - Microtech
    • Responsible for the repair and assembly of computers both on-site and in-shop. Extensive experience testing hardware and assembling DOS and Windows based systems. Experience testing and installing Novell network systems and hardware.
  • Student Technician / Student Distribution Technician - Engineering Maintenance / Production Control, University of Kansas Computing Center, October 1993- November 1994. 
    • Experience troubleshooting and repairing many types of computers and printers. Work with networking software and hardware including LAN, installing Ethernet cards, adapters, and related software. Responsible for cleaning and filing computer tape cartridges and round reels.

Education & Technical Training

  • B.G.S. in Anthropology with a minor concentration in Environmental Studies. University of Kansas, Lawrence, Kansas, December 1994
  • Lean Six Sigma Green Belt Certification - 2018
  • SANS Security 504, Hacker Techniques, Exploits & Incident Handling - 2010
  • XenApp 5.0 for Windows Server 2003: Administration - 2009
  • Citrix Presentation Server 4.5 – 2009
  • SANS CISSP Training Classes - 2007
  • SANS Security 564, Hacker Detection for System Administrators - 2007

Miscellaneous

  • Oregon Driver's License
  • Veteran – United States Marine Corps

Interests

  • Running
  • The outdoors
  • Backpacking
  • Hiking
  • Nature

References

  • Available upon request

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