William A. Loats

loatswil@gmail.com | 1100 W 21ST ST. Lawrence, KS 66046 | 785-331-9691

Summary
Motivated enterprise level system and application administrator with 18 years of experience in all levels of technical support including Windows, linux and other server platforms. Special expertise in data center monitoring, logging, security and system design.

Highlights
  • Enterprise level Zenoss deployment for monitoring a data center with over 1500 devices.
  • Large scale Splunk deployment for log monitoring and reporting with over 500 nodes.
  • Active Directory administration and support including OU management, policy deployment and rights management.
  • Closely involved with large multifunction device implementation including more than 200 locations and involving PaperCut software and Konica-Minolta devices.
  • Involved with multiple large scale campus projects involving many departments and vendors involving thousands of users.
  • Administer and support large scale mailing list software with thousands of subscribers.
Skills
  • Windows 2000, 2003, 2008 and 2012 Server Administration
  • RHEL (Linux) Administration
  • Other server administration including AIX, Solaris and Novell
  • Windows WSUS Server Administration
  • Active Directory
  •  MS-SQL Server Administration
  • MS IIS 5.0 and 6.0
  • Shell Scripting, PowerShell, Python, JavaScript, Perl
  • Splunk Log Management Software
  • Zenoss System and Network Monitoring Software
  • VMWare ESX Server
  • Proteus/Bluecat IP Address Management
  • Xiotech and EMC Storage Arrays
  • Dell Servers and Workstations
  • HP Servers
  • Citrix Presentation Server Experience
  • EMC Networker Backup
  • Altiris Deployment Software
  • Check Point Firewall Software
EXPERIENCE
IT Engineer - University of Kansas Information Technology, May 2007 - Present.
Work in close collaboration with data center staff, security personnel, and project managers to produce documentation, change requests, and troubleshoot enterprise level applications in support of university needs and requirements. Responsible for a wide range of technical duties and all aspects of server administration for university services including security, backups, log file management, monitoring and analysis of technical requirements during project implementations and upgrades.

Network Specialist - University of Kansas Academic Computing Services, July 1998 - May 2007.
Administer servers and workstations as part of KU’s public computing infrastructure. Certified Altiris Engineer creating and maintaining multiple workstation images and software (DeepFreeze) to deploy and maintain over 600 campus workstations.

Tier 1 Technical Support Specialist - Sallie Mae (SLMA), October 1995 - July 1998.
Provide technical support for a large Novell Local Area Network as well as a national Wide Area Network consisting of UNIX (SunOS 5.x), Novell, DOS and Windows based systems. Support technical operation of a large imaging based system including scanners, servers, workstations and printers.

Computer Support Technician - Gateway 2000, March - October 1995.
Customer support and troubleshooting as well as ordering of appropriate parts for client needs.

Computer Support Technician - MicroTech Computers Inc., November 1994-March 1995.
Responsible for the repair and assembly of computers both on-site and in-shop. Extensive experience testing hardware and assembling DOS and Windows based systems. Experience testing and installing Novell network systems and hardware.

Student Technician / Student Distribution Technician - Engineering Maintenance / Production Control, University of Kansas Computing Center, October 1993- November 1994. Experience troubleshooting and repairing many types of computers and printers. Work with networking software and hardware including LAN, installing Ethernet cards, adapters, and related software. Responsible for cleaning and filing computer tape cartridges and round reels.

EDUCATION & TECHNICAL TRAINING
B.G.S. in Anthropology with a minor concentration in Environmental Studies. University of Kansas, Lawrence, Kansas, December 1994

  • SANS Security 504, Hacker Techniques, Exploits & Incident Handling - 2010
  • XenApp 5.0 for Windows Server 2003: Administration - 2009
  • Citrix Presentation Server 4.5 – 2009
  • SANS CISSP Training Classes - 2007
  • SANS Security 564, Hacker Detection for System Administrators - 2007
Miscellaneous

  • Kansas Commercial Driver's License
  • Veteran – United States Marine Corps
Interests
Running, the outdoors, backpacking, hiking, nature

References
Available upon request