Sep 21, 2009

GMail Student Migration Glitch

Not good for Google. Even a little bad publicity in this arena is enough to prevent people from going this route.

"Going Google" Exposes Students' Email: "A ReadWriteWeb piece up on the NY Times site explores the recent glitch during the move of a number of colleges onto Google's email service that allowed a number of students to see each others' inboxes for a period of more than three days. Google would not give exact numbers, but the article concludes that about 10 schools were affected. "While the glitch itself was minor and was fixed in a few days, the real concern — at least at Brown — was with how Google handled the situation. Without communicating to the internal IT department, Google shut down the affected accounts, a decision which led to a heated conversation between school officials and the Google account representative. In the end, only 22 out of the 200 students were affected, but the fix was not put into place until Tuesday. ... The students had access to each other's email accounts for three solid days... before the accounts were suspended by Google. Oddly enough, this situation seems to be acceptable [to Brown's IT manager, who] 'praised Google for its prompt response.' (We don't know about you, but if someone else could read our email for three days, we wouldn't exactly call that 'prompt.')"

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